INNOVATIONS IN THE PROVISION OF PUBLIC GOODS AND SERVICES

PINTO, ROGERIO F.

PUBLIC ADMINISTRATION AND DEVELOPEMENT, n.º 4/1998, pág. 387

1. Introduction. 2. The role of the state, the market and the public. 3. The nature of goods and services. 4. The basic options in service innovation. 5. Strategic options and sequencing. 6. Conclusions.