IMPROVING PERFORMANCE FOR THE DELIVERY OF QUALITY SERVICES

MOTTRAM, RICHARD;IVES, DENIS;QUAH, JON S.T.

PUBLIC ADMINISTRATION AND DEVELOPEMENT, n.º 3/1995, pág. 311

1. Improving public services in the United Kingdom. 2. Human resource management in the Australian Public Service: challenges and opportunities. 3. Sustaining quality in the Singapore Civil Service.