BATHO PELE: PUTTING THE CITIZEN FIRST IN TRANSFORMING PUBLIC SERVICE DELIVERY IN A CHANGING SOUTH AFRICA

KROUKAMP, HENDRI

INTERNATIONAL REVIEW OF ADMINISTRATIVE SCIENCES, n.º 3/1999, pág. 327

1. Introduction. 2. Public service transformationin South Africa. 3. The Batho Pele principles. 4. Thedilemmas of citizen participation. 5. The value of citizenparticipation. 6. Preconditions for the successfulimplementation of the Batho Pele principles. 7. Conclusion.