ASSESSING THE WILL OF THE PEOPLE: AN INVESTIGATION INTO TOWN SERVICE DELIVERY SATISFACTION

DAS, HARI;DAS, MALLIKA;MCKENZIE, FRANCIS

CANADIAN PUBLIC ADMINISTRATION, n.º 1/1995, pág. 77

1. A framework for classification of town and municipal services. 2. Research methodology. a) Instrumentation. b) Pre-test and reliability check. c) Sampling. 3. Results. 4. Theoretical and practical implications. 5. Summary and conclusions.