WOMEN'S JOBS, MEN'S JOBS: SEX SEGREGATION AND EMOTIONAL LABOR.

GUY, MARY ELLEN; NEWMAN, MEREDITH A.

PUBLIC ADMINISTRATION REVIEW, n.º 3/2004, pág. 289 a 296

1. DEFINED BY THE INDUSTRIAL AGE. 2. BACKSTAGE PERFORMANCES. A) SEX-TYPED WORK. B) TWO DEGREES OF SEPARATION. 3. THE PENALTY FOR CARING. A) PARALEGALS. 4. THE CONFLATION OF GENDER AND EMOTIONAL LABOR. 5. RESEARCH DIRECTIONS. A) CITIZEN SATISFACTION. B) RATIONAL VERSUS EMOTIVE WORK. C) DESCRIBING RELATIONAL WORK. D) IDENTIFYING, LABELLING, AND PRICING EMOTIONAL WORK. 6. SUMMARY.