DEVELOPING A CUSTOMER ORIENTATED APPROACH TO SERVICE DELIVERY: THE WREKIN APPROACH

HANCOX, ANDY;WORRALL, LES;PAY, JOHN

LOCAL GOVERNMENT STUDIES, n.º 1/1989, pág. 16

I. INTRODUCTION. II. THE CUSTOMERS ORIENTATION: A REVIEW. III.THE MEASUREMENT OF CUSTOMERS' ATTITUDES PREFERENCES AND VALUES. IV. CONCLUSIONS.