CHANGING THE FRONT LINE TO MEET CITIZEN NEEDS

GASTER, LUCY;RUTQVIST, HANS

LOCAL GOVERNMENT STUDIES, n.º 2/2000, pág. 53

1. The front line - a key to responsive publicservices. 2. Responding to the citizen question: the frontline as the "pivot". 3. Public structures in Sweden and theUK. 4. Redesigning the "front line" in Sweden: "one-stopshops". 5. Redesigning the "front line" in the UnitedKingdom. 6. Orienting public services to meet citizens'needs. 7. Conclusion.