AIRPORT SECUTIRY, HIGH RELIABILITY, AND THE PROBLEM OF RATIONALITY

FREDERICKSON, H. GEORGE;LAPORTE, TODD R.

PUBLIC ADMINISTRATION REVIEW, n.º 62/2002, pág. 33

1. Comparing the classic Public Administration and the structured redundancy schools. 2. Organizational high reliability. 3. The internal properties of high-reliability organizations. 4. The external properties of high-reliability organizations. 5. The problem of reliability.