MANAGING BOUNDARIES IN AMERICAN ADMINISTRATION: THE COLLABORATION IMPERATIVE

KETTL, DONALD F.

PUBLIC ADMINISTRATION REVIEW, n.º 6-Suplemento/2006, pág. 10 a 19

I. THE HISTORICAL ROLE OF BOUNDARIES. 1. WHICH BOUNDARIES?. 2. HOW TO DRAW BOUNDARIES?. 3. HOW TO MAKE THE TRADE-OFFS?. II. NEW CHALLENGES FOR THE 21ST CENTURY. III. BOUNDARY TENSIONS. A. BOUNDARIES AND HIERARCHY. B. COORDINATION FROM THE TOP DOWN AND THE BOTOM UP. IV. OPERATING AT THE BOUNDARIES. 1. ROLES OF BOUNDARIES IN COMPLEX SERVICE SYSTEMS. 2. DRAWING NEW BOUNDARIES?. V. MENDING FENCES.