EFFICIENCY IN CONTINUALLY OPERATING PUBLIC ORGANIZATIONS: A CASE STUDY

BARNUM, CHRISTOPHER

PUBLIC PERSONNEL MANAGEMENT, n.º 4/2011, pág. 279 a 292

1. Background. 2. The 2006 Cedar Rapids Compressed Schedule. 3. Data and Methods. 4. Word about the Call Volume Data. 5. Analysis and Results. 6. Patterns of Call Volume. 7. Comparisons of Work Plans. 8. Other Measures of Efficiency. 9. Discussion. 10. Appendix.